Return & Refund
Due to the nature of medical supplies, returns are subject to strict conditions.
Return Eligibility
To qualify for a return:
- The item must be new and unopened
- The product must be in original retail packaging
- Security seals must remain intact
- A return request must be submitted within 14 days of delivery (recommended window)
Opened, used, or tampered products are not eligible for return.
Non-Returnable Items
For safety and regulatory reasons, the following items cannot be returned:
- Opened CGM sensors
- Opened insulin pump pods
- Opened medical devices
- Any product not in original condition
We reserve the right to deny returns that do not meet these conditions.
Return Process
To initiate a return:
- Email Support@DiabeticSaver.com
- Include your order number and reason for return
- Wait for return authorization instructions
Unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
We recommend using a trackable shipping service. We are not responsible for lost return shipments.
Refund Processing
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Refunds may take 5–10 business days to appear depending on your bank
Shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide photos of the product and packaging
We will review and resolve the issue as quickly as possible.
Independent Reseller Notice
Diabetic Saver is an independent reseller and is not affiliated with or endorsed by any manufacturer.
Refund Policy
At Diabetic Saver, we strive to ensure customer satisfaction while maintaining the integrity and safety of medical products.
Due to the nature of medical supplies, returns are subject to the following conditions:
Return Eligibility
To qualify for a return:
- The item must be new, unopened, and in original retail packaging
- The security seal must be intact
- The return must be requested within 14 days of delivery
- Proof of purchase is required
Opened, used, tampered, or damaged products are not eligible for return.
Non-Returnable Items
For safety and regulatory reasons, the following cannot be returned:
- Opened medical devices
- Opened CGM sensors
- Opened insulin pump pods
- Any item not in original condition
- Products damaged after delivery
We reserve the right to deny any return that does not meet these requirements.
Return Process
To request a return:
- Email us at Support@DiabeticSaver.com
- Include your order number and reason for return
- Wait for return authorization before shipping
Unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
We recommend using a trackable shipping service. We are not responsible for lost return packages.
Refund Processing
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Refunds may take 5–10 business days to appear depending on your bank
Shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos of the item and packaging
We will review and resolve promptly.
Order Cancellations
Orders may be canceled before shipment.
Once an order has shipped, it must follow the return process outlined above.
Medical Disclaimer
Products sold on this website are intended for diabetes management support. Always consult your healthcare provider before use.
Diabetic Saver is an independent reseller and is not affiliated with manufacturers.