FAQs

Are your products authentic?

Yes. All products listed on our website are new and in original retail packaging unless otherwise stated. We operate as an independent reseller of genuine diabetic supplies.

Are you affiliated with the manufacturers?

No. Diabetic Saver is an independent reseller and is not affiliated with, endorsed by, or sponsored by any manufacturer. All trademarks and brand names belong to their respective owners.

Where do you ship from?

Orders are processed and shipped from our Las Vegas, Nevada fulfillment location.

How long does shipping take?

Orders placed before 3PM PT ship the same day. Orders placed after 3PM PT ship the next business day.

Orders are not processed on weekends or major holidays. Tracking information is provided once the order ships.

What is your return policy?

Contact us within 5 days of receiving your order to request a return, and ship the item back within 30 days of the purchase date. To qualify, items must be new, unopened and in their original retail packaging, because of the nature of medical supplies.

We email you a return authorization and a prepaid shipping label within 1–2 business days. Return shipping is free, and there is no restocking fee. Once we receive your return, we issue your refund within 10 business days.

Please review our Shipping & Returns policy for full details.

Do your products come with a manufacturer warranty?

As an independent reseller, we do not provide manufacturer warranties unless specifically stated. Customers should contact the manufacturer directly regarding warranty coverage.

What if I receive a damaged or incorrect item?

Contact us within 5 days of receiving your order at Support@DiabeticSaver.com or (702) 983-6999, Monday to Friday, 10:00 AM to 5:00 PM Pacific Time. Include your order number and photos of the item and packaging so we can help quickly. We’ll email you a return authorization and a prepaid shipping label. See our Return Policy for details.

How can I contact customer support?

You can reach us at:

📧 Support@DiabeticSaver.com

Call or Text us:  +1 (702) 983-6999

We typically respond within 1–2 business days.

How do I know which product is compatible with my device?

Each product page includes compatibility details. Customers are responsible for verifying compatibility before purchasing. If unsure, consult your healthcare provider or refer to the manufacturer’s documentation.