FAQs
Yes. All products listed on our website are new and in original retail packaging unless otherwise stated. We operate as an independent reseller of genuine diabetic supplies.
No. Diabetic Saver is an independent reseller and is not affiliated with, endorsed by, or sponsored by any manufacturer. All trademarks and brand names belong to their respective owners.
Orders are processed and shipped from our Las Vegas, Nevada fulfillment location.
Orders placed before 3PM PT ship the same day. Orders placed after 3PM PT ship the next business day.
Orders are not processed on weekends or major holidays. Tracking information is provided once the order ships.
Contact us within 5 days of receiving your order to request a return, and ship the item back within 30 days of the purchase date. To qualify, items must be new, unopened and in their original retail packaging, because of the nature of medical supplies.
We email you a return authorization and a prepaid shipping label within 1–2 business days. Return shipping is free, and there is no restocking fee. Once we receive your return, we issue your refund within 10 business days.
Please review our Shipping & Returns policy for full details.
As an independent reseller, we do not provide manufacturer warranties unless specifically stated. Customers should contact the manufacturer directly regarding warranty coverage.
Contact us within 5 days of receiving your order at Support@DiabeticSaver.com or (702) 983-6999, Monday to Friday, 10:00 AM to 5:00 PM Pacific Time. Include your order number and photos of the item and packaging so we can help quickly. We’ll email you a return authorization and a prepaid shipping label. See our Return Policy for details.
You can reach us at:
📧 Support@DiabeticSaver.com
Call or Text us: +1 (702) 983-6999
We typically respond within 1–2 business days.
Each product page includes compatibility details. Customers are responsible for verifying compatibility before purchasing. If unsure, consult your healthcare provider or refer to the manufacturer’s documentation.
