Refund policy

Effective October 20, 2026.

Return Policy

Return deadlines

Report a problem within 5 days of receiving your order, and send the item back within 30 days of the purchase date.

  • Report within 5 days. Contact us within 5 days of receiving your order to request a return or to report a damaged, defective or incorrect item.
  • Return within 30 days. Approved items must be shipped back within 30 days of the purchase date.

Requests made more than 5 days after receipt, and items sent back more than 30 days after purchase, are not eligible.

What can be returned

To qualify, an item must be new, unopened and in its original retail packaging with the security seal intact.

For safety and regulatory reasons, we cannot accept:

  • Opened CGM sensors
  • Opened insulin pump pods
  • Other opened medical devices
  • Items not in original condition, or damaged after delivery

How to return an item

  1. Email Support@DiabeticSaver.com or call (702) 983-6999 within 5 days of receipt. Include your order number and the reason for the return.
  2. We will email you a return authorization and a prepaid shipping label within 1–2 business days.
  3. Pack the item securely in its original packaging, attach the label, and ship it within 30 days of the purchase date.

Please do not ship an item back until you receive a return authorization. Returns sent without one may not be accepted.

Return shipping

We send you the shipping label and pay the return shipping cost on every approved return. The label includes tracking, so a return lost in transit is on us, not you.

Return address (approved returns only; please do not ship anything back without our authorization): Attn: Returns Dept, 3250 W Robindale Rd, Suite 135, Las Vegas, NV 89139.

Refunds

Once we receive and inspect your return, we refund the original payment method within 10 business days. Your bank may take an additional 5–10 business days to post the refund.

  • No restocking fee. We do not charge one on any return.
  • No shipping deducted. Return shipping is free, and we do not deduct any shipping charge from your refund.

Damaged, defective or incorrect items

We do not replace defective items after they have been opened. If an item arrives damaged, defective or incorrect, contact customer service within 5 days of receipt and include photos of the item and its packaging. We will review your claim and let you know how it will be resolved.

Order cancellations

You may cancel an order any time before it ships. Once an order has shipped, the return process above applies.

Independent reseller notice

Diabetic Saver is an independent reseller and is not affiliated with or endorsed by any manufacturer. Please see our Medical Disclaimer.

Contact us

Diabetic Saver LLC 5175 Jerry Tarkanian Way, Unit 3304, Las Vegas, NV 89148

Email Support@DiabeticSaver.com or call (702) 983-6999, Monday to Friday, 10:00 AM to 5:00 PM Pacific Time.